Cancellation policy
Last updated: October 28, 2026
Vinyl Club recurring memberships
Trust Us, Curator, and Collector are recurring Vinyl Club memberships.
By purchasing a recurring membership, you authorize the payment method used at checkout to be charged at the price and frequency displayed when you subscribe.
Unless otherwise stated when purchased, standard Vinyl Club memberships renew monthly until canceled.
Canceling a recurring membership
You may cancel a recurring Vinyl Club membership at any time through the subscription-management area available through your Who's AUX customer account.
You may also contact Who's AUX for assistance with subscription management.
Cancellation prevents future subscription renewals.
If a renewal charge has already been processed or an associated order has already entered processing or fulfillment, cancellation does not automatically cancel or refund that order.
To avoid an upcoming renewal, cancel before that renewal is processed.
30-day first-box promise
Your first box on a standard recurring Vinyl Club membership is covered by our 30-day first-box promise. If you decide the club isn’t for you, contact Who’s AUX within 30 days of the delivery date of your first box and return all records from that box in the condition you received them.
When the returned records arrive, we’ll refund your first membership charge. Canceling your membership stops future charges; the refund for your first box is handled through the return according to our Return & Refund Policy.
The promise applies once per customer and does not apply to Gift Vinyl Club.
Price changes
If we change the price of a membership, we will email active members at least 30 days before a higher price applies to their membership.
Pausing, skipping, and changing a membership
Where available for your subscription, your customer account or subscription portal may allow you to:
- Upgrade or downgrade between Vinyl Club tiers
- Pause or resume a subscription
- Skip an upcoming delivery
- Update a shipping address
- Update a payment method
- Review past and upcoming orders
- Cancel the subscription
Changes may not affect an order that has already been created, charged, or entered fulfillment. In those cases, the change may apply to the following cycle.
Orders already processed
Cancellation is prospective. It stops future recurring billing but does not automatically reverse a charge that has already been successfully processed.
Orders that have already entered fulfillment may still ship.
Refund eligibility for a processed order is governed by our Return & Refund Policy.
Gift Vinyl Club
Gift Vinyl Club is a prepaid fixed-term purchase rather than a recurring membership.
The purchaser selects Trust Us, Curator, or Collector and a 3-, 6-, or 12-month term. The selected term is paid upfront.
Gift Vinyl Club does not automatically renew, and no cancellation is required to prevent renewal.
At the end of the prepaid term, deliveries stop unless a new membership is purchased.
Contact
For help managing Vinyl Club, use the Who's AUX Contact page and select Vinyl Club, or email Support@Whosaux.com.