Shipping policy
Last updated: September 5, 2026
This Shipping Policy applies to orders placed through Who's AUX.
Order processing
In-stock, non-curated products are generally prepared for shipment as promptly as possible.
Discovery Vinyl and Vinyl Club purchases require curation and preparation and may have different processing or shipment schedules from standard merchandise.
Processing time is separate from carrier transit time.
Vinyl Club monthly schedule
Vinyl Club operates on a monthly cycle.
Our main monthly Vinyl Club shipment goes out around the 8th of each month.
Orders placed on or before the 15th are assigned to the current month's selection while inventory is available.
If you join after the main monthly shipment has already gone out but on or before the 15th, your current-month box may be fulfilled separately from the main batch.
Orders placed after the 15th are assigned to the following month's selection and are expected to ship with that month's cycle.
If the current month's selection becomes unavailable before the cutoff, Who's AUX may contact you or begin your membership with the following month's selection instead.
The 8th is an expected shipment date, not a guaranteed delivery date. Carrier transit time begins after a package is handed to the carrier.
Tracking information will be provided when available.
Promotional trial shipments
When a promotional Vinyl Club trial is offered, the first shipment follows the Vinyl Club selection and fulfillment schedule above and is shipped before the first membership charge.
Trial cancellation and return requirements are governed by our Purchase Options Cancellation Policy and Return & Refund Policy.
Discovery Vinyl
Discovery Vinyl is individually curated before shipment.
Because selection and preparation are part of the product, Discovery Vinyl orders may require additional processing time before being handed to the carrier.
Once the order ships, tracking information will be sent to the email associated with the order when tracking is available.
Gift Vinyl Club
Gift Vinyl Club deliveries follow the same Vinyl Club monthly fulfillment schedule unless otherwise stated.
Gift Vinyl Club is paid upfront but fulfilled through monthly deliveries according to the tier and duration purchased.
Shipping rates
Available shipping methods, shipping charges, and carrier estimates are displayed during checkout where applicable.
Carrier delivery estimates begin after an order has been processed and handed to the carrier.
Multiple items
Items from the same order may occasionally ship separately.
This may occur when an order contains a combination of:
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Curated products
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Subscription products
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Merchandise
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Products with different fulfillment schedules
Separate shipments do not necessarily indicate that an item is missing.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, contact us immediately through the Who's AUX Contact page.
We cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to a carrier.
Additional shipping costs caused by an incorrect address may be the customer's responsibility where permitted by law.
Lost, delayed, or misdelivered packages
After a package has been handed to a carrier, delays can occur outside of our direct control.
If tracking appears significantly delayed, lost, or incorrectly delivered, contact us with:
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Your order number
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Your shipping address
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The applicable tracking number
We will help review the situation and determine the appropriate next step.
Damaged shipments
If a package arrives visibly damaged, retain the packaging and contact us.
Photos of the packaging and product may be required to process a carrier claim or replacement.
International shipping
Where international shipping is offered, available methods and rates will be displayed at checkout.
International customers may be responsible for customs duties, import taxes, brokerage charges, or other destination-country fees unless expressly stated otherwise during checkout.
Who's AUX does not control customs processing times or charges assessed by destination authorities.
Contact
Questions about shipping may be submitted through our Contact page or sent to Support@Whosaux.com.