Questions worth asking.

Our main monthly shipment goes out around the 8th. Join by the 15th for the current month’s selection while inventory is available. If you join after the main shipment but by the cutoff, we’ll send the current selection separately. Orders after the cutoff begin with the following month’s selection. You’re charged the day you join and on the same date each month after that.

Your first box is your chance to find out if the club is for you. If it isn’t, contact us within 30 days of delivery, send all records from that box back in the condition you got them, and we’ll refund your first membership charge when they arrive. You can cancel future months yourself in your account anytime. Return shipping is on you unless something arrived damaged.

Your first box is covered by the 30-day promise. After that, Vinyl Club selections are final sale unless a record arrives damaged, defective, or incorrectly fulfilled. See our Return & Refund Policy for details.

You choose the direction. We choose the record.

Discovery Vinyl is a one-time curated vinyl purchase built around music discovery. Depending on the genre you choose, we’ll select a record that introduces you to an artist, album, scene, sound or connection we think is worth hearing.

Selections may be new or used and generally come from approximately the last 50 years of music. You won’t know the exact artist or album before it arrives. That’s intentional.

Each Discovery Vinyl includes:

• 1 New or used curated vinyl record
• Protective outer sleeve
• Fresh inner sleeve when applicable
• Who’s AUX listening context
• Companion listening or playlist material when included with that release

Specific inclusions may vary by product.

Both. Who’s AUX may send new or used records depending on the selection. Used records are selected because the music belongs in the experience, not simply because the record is old.

We generally do not intend to use an “oldies” or used record as the main Discovery Vinyl selection. In multi-record Vinyl Club tiers, an older record may accompany a more recent selection when it adds meaningful context: influence, lineage, sampling, production, geography, scene or another musical connection.

The Vinyl Club is our recurring music-discovery subscription.

Trust Us — 1 curated record per month
Curator — 2 curated records per month
Collector — 3 curated records per month

Your membership is about curation rather than choosing specific albums yourself.

No, and that’s part of the point.

You’re choosing the experience, tier and general direction. Who’s AUX chooses the individual records. We’re trying to introduce you to what comes next, not simply send you something already sitting on your wishlist.

Because the service is built around surprise and discovery, we cannot guarantee that you won’t receive something already in your collection.

If we collect music preferences or collection information from you, we may use those details to improve curation, but they do not guarantee that a particular title will be excluded.

Gifting the Vinyl Club is a prepaid Vinyl Club membership for someone else.

Choose Trust Us, Curator or Collector, then choose 3 months, 6 months or 12 months. The full gift term is paid upfront.

Gift Vinyl Club does not automatically renew at the end of the prepaid term.

Yes. Standard Vinyl Club memberships renew monthly until canceled or otherwise changed through your subscription portal.

Yes, anytime, in your subscription portal (sign in to your Who’s AUX account). If your first box isn’t for you, you can also return it under the 30-day promise.

Changes made after an upcoming order is already created may apply to the following cycle.

Yes. Every record you’ve paid for is yours. If you return your first box under the 30-day promise, we refund that month instead.

Contact us as soon as possible and include your order number, a description of the issue, photos of the packaging and record, and a video if the problem is related to playback.

We’ll review the issue and determine the appropriate replacement or resolution.

Not necessarily. Playback problems can sometimes come from turntable setup, tracking force, stylus condition, vibration or other equipment variables.

If a record appears defective, contact us with a short video showing the issue and tell us what turntable you’re using. We’ll help determine whether the record itself appears to be defective.

Stocked products and curated Discovery Vinyl do not necessarily follow the Vinyl Club’s monthly shipping cycle. Curated orders may require selection and preparation before shipment.

Once an order ships, tracking information will be sent to the email associated with the order.

Please do. The Contact page doubles as our submissions inbox.

Send artists, records, songs, musical connections, context or history, playlist ideas, comments, your own work, or things you think we completely missed.

We may contact you about something you submit. Recommendations, context and comments may also help inform future Discovery Vinyl selections, Vinyl Club deliveries, playlists or editorial ideas. Submission does not guarantee selection, publication, credit or inclusion.

Use the Contact page. Choose the subject that best matches what you need and send us a message.